Shipping policy

Velmont is operated by AZZARI LLC COMPANY, a limited liability company incorporated in the United States.

This Shipping Policy applies to customers located within the European Economic Area (EEA) and the United Kingdom.

  1. Shipping Destinations

We currently ship to customers located in the European Economic Area (EEA) and the United Kingdom.

If your country is not available at checkout, we are unfortunately unable to process your order at this time.

  1. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Orders are not processed on weekends or public holidays.

In periods of high demand, processing times may be slightly extended.

  1. Delivery Time

Estimated delivery time is 5–15 business days from the date of dispatch.

Delivery times are estimates and may vary depending on:

Destination country
Customs procedures
Local postal services
Seasonal demand
Carrier delays

We are not responsible for delays caused by customs clearance or circumstances beyond our control.

  1. Shipping Costs

Shipping costs, if applicable, are calculated at checkout before completing your purchase.

Any available free shipping offers will be clearly indicated on the website.

  1. Customs, Duties and Taxes

For customers located within the European Union, VAT treatment may vary depending on the shipping model and applicable regulations.

For customers in the United Kingdom, import duties or taxes may apply depending on the order value and local customs regulations.

Any applicable customs duties, import taxes, or additional charges imposed by local authorities are the responsibility of the customer unless otherwise stated at checkout.

  1. Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing tracking information where available.

Tracking updates may take several days to appear depending on the carrier.

  1. Incorrect Address

It is the customer’s responsibility to provide accurate and complete shipping information.

If an incorrect address is provided and the order has already been shipped, we are not responsible for delivery failure or additional shipping costs.

  1. Lost or Delayed Shipments

If your order has not arrived within 20 business days from dispatch, please contact us at support@shopvelmont.eu so we can investigate with the carrier.

  1. Damaged Packages

If your package arrives visibly damaged, please contact us within 48 hours of delivery and provide photographic evidence.

We will review the case and provide an appropriate resolution.

  1. Contact Information

For any shipping-related inquiries, please contact:

support@shopvelmont.eu